Shipping Policy

At THE DIAMOND SPECIALIST, we are committed to delivering your lab-grown diamond jewellery safely, securely, and promptly. This Shipping Policy outlines how and when your orders will be processed, shipped, and delivered, as well as the limitations and disclaimers involved.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Custom-made, engraved, or made-to-order jewellery may take 7–21 business days depending on the design and manufacturing complexity. You’ll be notified at the time of purchase.

• You will receive a confirmation email once your order has been placed, followed by a tracking number once the item ships.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options based on your location:

RegionStandard ShippingExpress Shipping

Domestic (India)3–7 business days1–3 business days

International7–15 business days3–7 business days

 

Note: Shipping times are estimates and may vary due to customs clearance, weather, or courier delays.

3. Shipping Charges

• Free standard shipping on all domestic orders over ₹[Insert Amount].

• Express and international shipping fees are calculated at checkout based on your location and selected service.

4. Order Tracking

Once shipped, a tracking number will be emailed to you. You can track your order via our website or directly through the courier’s tracking portal.

5. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses.

• Some international destinations may have restrictions on importing diamonds or fine jewellery. Customers are responsible for understanding their country’s import regulations.

6. Customs, Duties & Taxes (For International Orders)

• International shipments may be subject to import duties, taxes, and customs fees, which are not included in the product or shipping price.

• These charges are the customer’s responsibility and may be collected at the time of delivery.

• THE DIAMOND SPECIALIST is not responsible for delays due to customs clearance.

7. Delivery Issues & Delays

• While we strive to meet our delivery estimates, delays may occasionally occur due to:

  • Weather disruptions

  • Courier strikes or holidays

  • Customs processing delays (for international orders)

  • Incorrect or incomplete delivery addresses

 

Disclaimer: THE DIAMOND SPECIALIST is not liable for delivery delays once the item has been handed over to the courier. We are also not responsible for packages lost or stolen after confirmed delivery to the address provided.

8. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.

• For lost packages, please reach out to our support team and we’ll work with the courier to investigate. Claims must be filed within 7 days of the expected delivery date.

9. In-Store Pickup Option (If Available)

• Customers may choose in-store pickup at checkout.

• You will receive an email when your order is ready for pickup.

• Valid ID and order confirmation are required for pickup.

10. Contact Us

For any shipping-related queries or concerns, contact us at:

THE DIAMOND SPECIALIST
Email: [Insert Support Email]
Phone: [Insert Support Number]
Website: [Insert URL]