Accessibility Statement

At THE DIAMOND SPECIALIST, we believe that every customer—regardless of ability—should have equal access to the elegance, information, and service we provide. We are committed to ensuring our website and in-store experiences are accessible to people with disabilities.

Our Commitment

We are actively working to improve the accessibility and usability of our digital and physical platforms, guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and applicable accessibility laws such as the Americans with Disabilities Act (ADA).

Digital Accessibility

We strive to ensure our website and online store are:

• Navigable using screen readers and keyboard-only commands

• Designed with sufficient contrast and scalable text

• Equipped with alternative text for all relevant images

• Built with accessible forms and error identification

• Regularly tested with accessibility tools and audits

If you are having difficulty accessing any part of our website or mobile experience, we encourage you to contact us directly. Our team is here to help.

In-Store Accessibility

Our physical retail locations are designed with accessibility in mind:

• Wheelchair-accessible entrances and fitting areas

• Staff trained to assist customers with specific needs

• Assistance available for visual or hearing impairments (on request)

• Service animals welcome at all locations

If you need special accommodations before visiting our store, please call ahead and let us know how we can assist you.

Third-Party Content

While we aim to ensure all third-party tools and content (such as payment gateways or embedded videos) are accessible, we cannot guarantee their full compliance. We are continuously working with partners to improve usability for everyone.